Centricity is a product brand of Diversified Technologies which was founded in 2007 and is a South African based Software as a Service development company that focuses on developing customer insight, customer service, file sharing and storage solutions. Diversified Technologies merged with GuestRevu in 2017 and the two companies now operate together, providing the largest Online Reputation service to the hospitality industry on the African continent. The Customer Satisfaction Survey app is the latest redesigned and upgraded version of the popular eGuestSurv/CX Metrix feedback system.